Privacy Policy

1. Introduction

This Privacy Policy explains how Recarga Ya collects, uses, shares, and protects the personal information of users and customers who use our platform to purchase mobile top-ups, data bundles, streaming services, and other digital products.

It applies to all interactions with our website, mobile app, and services, including: registration, top-ups, balance checks, support, and promotions.

❌ Does not apply to mobile operators, service providers, or external platforms not managed by Recarga Ya.

2. Data Controller

Recarga Ya is the data controller for your personal information.

To exercise your rights, resolve questions, or report issues, contact our Data Protection Officer (DPO) at:

privacy@recargaya.com

3. What Personal Data Do We Collect?

• Identification data: name, email, phone number, and country.
• Top-up data: destination phone number, carrier, product selected (balance, data, bundles), amount, and timestamp.
• Payment data (we never store full card numbers): last 4 digits, card type, payment token (processed by certified gateways like Stripe or PayPal).
• Technical data: IP address, device, OS, browser, cookies, and in-app behavior (to prevent fraud and improve UX).
• Promotional data: participation in giveaways, use of discount codes, communication preferences (with your consent).

4. Why Do We Use Your Data?

We process your data to:

• ✅ Process top-ups quickly, securely, and error-free.
• ✅ Prevent fraud and abuse in transactions (e.g., duplicate top-ups, invalid numbers).
• ✅ Provide personalized support and resolve issues quickly.
• ✅ Send relevant promotions (only with your consent), such as discounts, special bundles, or bonus balance.

5. With Whom Do We Share Your Data?

We never sell or share your phone number or sensitive data with third parties for advertising purposes. We only share information when strictly necessary:

• 🔹 Mobile carriers: to deliver the top-up to the destination number (only the phone number and product, no additional personal data).
• 🔹 Payment gateways (Stripe, PayPal, etc.): to process transactions securely.
• 🔹 Monitoring and support services (e.g., Zendesk, Cloudflare): under confidentiality agreements and certified security standards.
• 🔹 Competent authorities: if required by a valid court order.

6. Use of Cookies and Similar Technologies

We use cookies to:

• ✔ Keep your session active and remember your favorite number.
• ✔ Improve the speed and security of top-ups.
• ✔ Measure the performance of promotions and campaigns.

You can disable non-essential cookies via your browser settings. Some features (like remembering your favorite number) may not be available.

7. Your Rights as a Data Subject

You have the right to:

• 🔹 Access your top-up and transaction history.
• 🔹 Correct your email, phone number, or contact details.
• 🔹 Request deletion of your account and data (except legally required transaction records).
• 🔹 Withdraw consent to receive promotions.

✉️ To exercise these rights, email us at privacy@recargaya.com. We will respond within 10 business days.

8. Security Measures

We protect your data with:

• 🔐 SSL/TLS encryption on all transactions.
• 🔐 Optional two-factor authentication (2FA) for premium accounts.
• 🔐 24/7 monitoring against fraud and unauthorized access.
• 🔐 Compliance with PCI DSS standards for payments and local data protection regulations.

9. How Long Do We Retain Your Data?

We retain transaction data for at least 5 years (due to financial legal requirements). Profile and contact data are kept while your account is active or up to 2 years after your last top-up. Afterwards, data is anonymized.

10. Children’s Data

Our service is intended for individuals aged 18 or older. We do not allow registration or process top-ups for minors without verifiable parental consent.

11. Updates

We update this policy as needed. The current version is always available on this page.

📧 If you have an active account, we will notify you of important changes via email or upon login.